Returns & Refunds

We strongly believe in our products and strive to provide our customers with the highest level of customer service and support.  The return and exchange of unworn shoes within seven days from delivery date is accepted. 

We pay for the freight of return only if there's quality defect.  You will pay freight if you choose wrong size; over-spray is normal in hand painting, it's not included as a quality flaw or defect. After we receive the shoes, we will refund you or exchange the item for you immediately. 

Cancellation is NOT acceptable after 72 hours after payment since your RAW Hoodie or Sneakers may have already be created by then.


Please Note: A tracking number is REQUIRED IMMEDIATELY after you ship shoes back to us. 


Please contact us at for our specific return address.